Privacy Policy

Overview

CarPro Auto Body & Paint ("we," "us," or "our") operates an auto body and paint shop at 625 S Smith Rd Suite 8, Tempe, AZ 85288. This Privacy Policy explains what information we collect through this website and its chat, phone calls, and text messages, and how we use and protect it.

Information We Collect

• Contact details you give us, such as your name, email address, and phone number.
• Vehicle and repair details you share, such as year, make, model, photos, and a description of the damage.
• Insurance claim details you choose to provide so we can work with your adjuster.
• Your text message consent choices, including the date and time you opted in.
• Basic technical data such as browser type and pages visited, used only to keep the site working well.

How We Use Your Information

• To respond to estimate requests and questions.
• To schedule and manage repairs and keep you updated on your vehicle.
• To send text messages you have agreed to receive, such as estimate follow ups, repair status updates, appointment reminders, pickup notifications, and, if you opted in to marketing texts, occasional offers.
• To coordinate with your insurance company when you ask us to.
• To meet legal and accounting requirements.

Text Messaging (SMS)

Text messaging is optional. We only text you if you opt in through the chat on our website or otherwise give us permission. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. You can also contact us at (480) 332 7374 or service@carproaz.com.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Share Information

We do not sell, rent, or trade your personal information. We only share information with service providers that help us run the business (for example, our customer messaging and scheduling platform), with your insurance company when you ask us to, or when required by law. These providers may only use your information to provide services to us.

Data Security and Retention

We use reasonable safeguards to protect your information and keep it only as long as needed for the purposes above or as required by law.

Your Choices

You can ask us to access, correct, or delete your personal information, or stop contacting you, by emailing service@carproaz.com or calling (480) 332 7374. To stop text messages, reply STOP.

Children

This website is not directed to children under 13, and we do not knowingly collect their information.

Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page.

Contact Us

CarPro Auto Body & Paint
625 S Smith Rd Suite 8, Tempe, AZ 85288
Phone: (480) 332 7374
Email: service@carproaz.com